FAQ

General Information

is your destination for high-quality, ocean-inspired home decor, apparel, and accessories. Our mission is to combine style with sustainability. A portion of every sale helps protect coral reefs, so your purchase directly contributes to preserving marine ecosystems.

 

Shipping & Delivery

How long does shipping take?

Shipping times vary depending on the product and your location. Most orders are processed within 3–5 business days, with delivery typically within 7–14 business days.

Can I track my order?

Absolutely. Once your order ships, you’ll receive a tracking number via email to monitor its progress.

Why did only part of my order arrive?

At bzbuzzbee, we work with specialized production teams to ensure every product is crafted with the utmost care and quality. Because our items are made to order, some products may ship from different locations or require additional time for production. Rest assured, we are dedicated to keeping you informed every step of the way, and you’ll receive updates for each shipment as your order is fulfilled.

What are your shipping costs?

Shipping costs depend on the product and destination. We offer free, economy, and standard shipping options to suit your needs.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for unused and undamaged products. Please note that customized or personalized items cannot be returned unless they arrive damaged or defective.

How do I initiate a return or exchange?

To start a return or exchange, please contact us at [your contact email or link to contact page] with your order number and details about the item(s) you’d like to return. We’ll provide a return shipping label and instructions for sending the product back.

Are there any items that cannot be returned?

Customized or personalized products are final sale and cannot be returned unless they arrive damaged or defective.

How long does it take to process a refund?

Refunds are processed within 5–7 business days after we receive the returned item. You’ll be notified by email once the refund is issued.

Sustainability & Charity

A percentage of every sale is donated to coral reef conservation efforts. By shopping with us, you’re helping restore and protect these vital marine ecosystems.

Are your products eco-friendly?

We prioritize eco-friendly products and packaging whenever possible. For example, our items avoid non-recyclable materials like Styrofoam.

Contact Information

How can I reach you for further assistance?

If you have any other questions, feel free to reach out via our Contact Us or email us at info@bzbuzzbee.com.

We’re happy to help!